Privacy policy

Last updated: 10 August 2026

BEFOURE respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how BEFOURE collects, uses, stores, discloses and protects personal information when you visit our website, purchase our products, contact us, subscribe to our marketing, interact with us through social media, or otherwise use our services.

BEFOURE operates in Australia.

Business name: BEFOURE

ABN: 59 108 643 511

Email: hello@befoure.au

Website: www.befoure.com.au

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

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1. WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified, whether the information is recorded in material form or not.

Depending on how you interact with BEFOURE, the information we collect may include:

Your full name
Billing and shipping address
Email address
Telephone or mobile number
Order details and purchase history
Products purchased
Delivery information
Payment and transaction information
Information you provide when contacting customer service
Information you provide when submitting feedback or reviews
Information provided when entering promotions, competitions or giveaways
Your preferences relating to our products
Information provided through our website forms
Your IP address
Browser and device information
Website usage information
Cookies and similar tracking information
Information relating to your interactions with our website, emails and advertisements
Any other information you voluntarily provide to us.

We do not need to receive or retain your complete credit or debit card details in order to process your order. Payments may be processed through third-party payment providers, including payment services available through Shopify and Afterpay.

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2. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information in a number of ways, including when you:

Visit our website
Create an account
Place an order
Purchase BEFOURE products
Subscribe to our mailing list
Contact us by email, telephone or through our website
Contact us through social media
Leave a product review
Participate in a competition, promotion or giveaway
Make an enquiry about our products
Request assistance with an order
Communicate with us regarding a return, refund or complaint
Interact with our advertising or marketing
Use our website or interact with cookies and similar technologies.

We may also receive limited information from third-party services that assist us with operating our business, such as Shopify, payment providers, delivery providers, website analytics providers and advertising platforms.

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3. INFORMATION COLLECTED WHEN YOU PURCHASE FROM US

When you place an order with BEFOURE, we may collect information necessary to process and fulfil your purchase.

This may include:

Your name
Billing address
Shipping address
Email address
Phone number
Order number
Products purchased
Order value
Delivery details
Payment status
Refund or return information
Communications relating to your order.

Payment information may be processed directly by third-party payment providers.

We do not intentionally store your complete credit or debit card number or security code on our own systems.

Payment providers may collect and process your information under their own privacy policies and terms.

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4. SHOPIFY

Our online store is operated using Shopify.

Shopify provides the technology that allows us to operate our online store, process orders, manage customer information and provide website functionality.

When you use our website, Shopify may collect and process certain personal information on our behalf or independently in accordance with its own privacy practices.

Shopify may process information such as:

Contact information
Order information
Device information
IP address
Website activity
Payment-related information
Cookies and similar technologies.

For information about how Shopify handles personal information, customers should refer to Shopify’s Privacy Policy.

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5. AFTERPAY

BEFOURE may offer Afterpay as a payment option.

If you choose to use Afterpay, information required to process your transaction may be provided to Afterpay.

Afterpay may collect, use and process your personal information in accordance with its own Privacy Policy and applicable laws.

BEFOURE does not control how Afterpay independently handles information that you provide directly to Afterpay.

Afterpay may conduct identity, fraud prevention, repayment capability or other checks in accordance with its own terms and privacy practices.

For further information, please refer to Afterpay’s Australian Privacy Policy.

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6. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for purposes including:

Processing and fulfilling your orders
Delivering products to you
Processing payments
Providing customer service
Responding to enquiries
Managing returns and refunds
Managing complaints
Sending order confirmations and shipping updates
Communicating with you about your purchase
Providing information about BEFOURE products
Improving our website and customer experience
Understanding how customers use our website
Preventing fraud and misuse
Maintaining website security
Keeping appropriate business and financial records
Meeting our legal and regulatory obligations
Managing our relationship with customers
Conducting marketing where permitted by law
Sending promotional communications where you have subscribed or where otherwise permitted by law
Analysing website traffic and performance
Improving our products, services and advertising
Protecting the rights, property and safety of BEFOURE, our customers and others.

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law or otherwise with your consent.

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7. MARKETING COMMUNICATIONS

If you choose to subscribe to BEFOURE marketing communications, we may contact you by email, SMS or other permitted communication methods regarding:

New products
Product information
Special offers
Promotions
Discounts
Competitions
BEFOURE news
Other information we believe may be relevant to you.

You can unsubscribe from marketing communications at any time.

Marketing emails will generally include an unsubscribe option.

If you unsubscribe from marketing communications, we may still contact you where reasonably necessary to manage an order, transaction, account, customer enquiry, refund, return, complaint or other service-related matter.

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8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

We may use cookies to:

Keep our website functioning
Remember preferences
Process and maintain shopping carts
Understand how visitors use our website
Measure website performance
Improve website functionality
Analyse traffic
Help provide relevant advertising
Understand the effectiveness of our marketing.

Some cookies may be placed by third-party services that operate on or through our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how our website functions.

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9. THIRD-PARTY SERVICES

BEFOURE uses third-party service providers to operate our business.

These may include providers for:

Website hosting and e-commerce
Payment processing
Buy-now-pay-later services
Shipping and delivery
Email communications
SMS communications
Website analytics
Advertising
Social media
Fraud prevention
Customer service
Business administration
Accounting and financial services.

These third parties may have access to personal information where reasonably necessary to provide their services.

We expect third-party providers that handle personal information on our behalf to take reasonable steps to protect that information.

Third-party providers may also have their own privacy policies and terms.

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10. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

Shopify
Afterpay
Payment processors
Banks and financial institutions
Delivery and courier providers
Website and hosting providers
IT and technology providers
Marketing and advertising providers
Email and SMS service providers
Analytics providers
Professional advisers
Accountants
Legal advisers
Government authorities where required
Regulators and law enforcement agencies where legally required
Other service providers who assist us in operating BEFOURE.

We do not sell your personal information as a business practice.

We may disclose information where required or permitted by law, including where necessary to prevent fraud, protect our business or enforce our legal rights.

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11. INTERNATIONAL DISCLOSURE OF INFORMATION

Some third-party service providers used by BEFOURE may operate outside Australia.

As a result, personal information may be stored or processed outside Australia.

For example, Shopify, payment providers, analytics providers, advertising platforms and other technology providers may operate international systems or infrastructure.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

You acknowledge that overseas service providers may be subject to the privacy laws of the country in which they operate.

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12. DATA SECURITY

BEFOURE takes reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure.

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We cannot guarantee that information transmitted to or from our website will always be completely secure.

You are responsible for taking reasonable steps to protect your own devices, passwords and account information.

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13. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

Fulfil orders
Provide customer service
Maintain business records
Meet accounting and taxation requirements
Resolve disputes
Handle refunds and returns
Prevent fraud
Protect our legal rights
Comply with legal obligations.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

Some information may need to be retained for longer periods where required by law or where reasonably necessary to establish, exercise or defend legal claims.

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14. ACCESS TO YOUR PERSONAL INFORMATION

You may contact BEFOURE to request access to personal information we hold about you.

We may ask you to verify your identity before providing access to personal information.

Where reasonably possible and permitted by law, we will provide access to the information requested.

There may be circumstances where we are unable to provide access, including where providing access would be unlawful or would affect the rights of another person.

If we are unable to provide access, we will explain the reason where appropriate.

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15. CORRECTING YOUR PERSONAL INFORMATION

We aim to keep personal information accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, you can contact us and request that it be corrected.

Please contact:

Email: hello@befoure.au

We may ask you to verify your identity before making changes to your information.

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16. REQUESTING DELETION OF YOUR INFORMATION

You may contact us to request that personal information we hold about you be deleted.

We will consider your request in accordance with applicable law.

We may be required to retain certain information for legal, accounting, taxation, fraud prevention, dispute resolution or other legitimate business purposes.

Where information does not need to be retained, we may delete, destroy or de-identify it.

Deleting information may affect our ability to provide certain services or maintain records relating to previous transactions.

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17. PRIVACY COMPLAINTS

If you believe BEFOURE has handled your personal information incorrectly or in a way that does not comply with applicable privacy requirements, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Please contact:

BEFOURE Privacy Contact

Email: hello@befoure.au

Please provide as much information as possible about your concern, including what happened and when it occurred.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

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18. CHILDREN’S PRIVACY

BEFOURE’s website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

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19. SOCIAL MEDIA

BEFOURE may operate social media accounts or use social media platforms for marketing, communication and customer engagement.

If you interact with BEFOURE through social media, information you provide may also be collected and processed by the relevant social media platform.

Your interactions with those platforms are subject to the privacy policies and terms of the relevant platform.

BEFOURE does not control the privacy practices of third-party social media platforms.

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20. PRODUCT REVIEWS, PHOTOS AND CUSTOMER CONTENT

If you voluntarily submit a product review, photograph, testimonial or other content to BEFOURE, we may use that content for legitimate business and marketing purposes where permitted.

If you provide content specifically for use by BEFOURE in marketing, you acknowledge that we may publish or reproduce that content through channels such as:

Our website
Social media
Advertising
Email marketing
Promotional material.

We will not knowingly publish personal information beyond what is reasonably necessary for the intended use of the content.

If you would like previously submitted content removed, please contact us.

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21. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

These websites may include payment providers, social media platforms, delivery providers or other services.

BEFOURE is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

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22. DATA BREACHES

If BEFOURE becomes aware of a data breach involving personal information, we will assess the breach and take reasonable steps to contain, investigate and address it.

Where required by applicable Australian privacy laws, we will notify affected individuals and/or the relevant regulatory authority.

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23. YOUR PRIVACY RIGHTS

Depending on the circumstances and applicable Australian privacy laws, you may have rights relating to your personal information, including rights to:

Request access to personal information
Request correction of inaccurate information
Make a privacy complaint
Request information about how your personal information is handled
Withdraw consent where consent is the basis for processing
Opt out of direct marketing communications.

These rights may be subject to exceptions and limitations under applicable law.

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24. CHANGES TO THIS PRIVACY POLICY

BEFOURE may update this Privacy Policy from time to time.

Changes may be made where:

Our business practices change
Our website or technology changes
We introduce new services
We use new third-party providers
Privacy laws or regulations change
We need to clarify our privacy practices.

The updated Privacy Policy will be published on our website with a revised “Last updated” date.

We encourage customers to review this Privacy Policy periodically.

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25. CONTACT US

If you have any questions about this Privacy Policy, how BEFOURE handles personal information, or would like to make a privacy request or complaint, please contact us.

BEFOURE

ABN: 59 108 643 511

Email: hello@befoure.au

We will endeavour to respond to privacy enquiries and complaints within a reasonable period.

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26. IMPORTANT THIRD-PARTY PRIVACY POLICIES

BEFOURE uses third-party platforms and services to operate its online store and process transactions.

These providers have their own privacy policies, which apply to information they collect and process directly.

Relevant providers may include:

Shopify: Shopify’s privacy practices and policies apply to information processed by Shopify.

Afterpay: Afterpay’s Australian Privacy Policy applies to information processed by Afterpay.

Customers should review the relevant third-party privacy policies for further information about how those providers collect, use, store and disclose personal information.