Refund policy

We want you to feel confident in your purchase. This policy outlines when and how returns and refunds are handled.

Hygiene-sensitive product

BEFOURE Lash Serum is a cosmetic product applied directly to the eye area. For hygiene and safety reasons, we cannot accept returns of opened or used products. Unopened items in their original, unbroken packaging may be returned within 30 days of delivery.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong product, contact us at hello@befoure.au within 7 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund.

Allergic reaction or sensitivity

While our formula is dermatologist- and ophthalmologist-tested for daily use, individual reactions can occur. If you experience irritation or an allergic reaction, discontinue use immediately and contact us. These cases are assessed individually and may be eligible for a refund or store credit at our discretion.

How to start a return

Email hello@befoure.au with your order number and the reason for the return. We'll respond within 1–2 business days with instructions and a return address.

Refund process

Once we've received and inspected your return, we'll notify you of the refund status. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card provider.

Return shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a fault on our side (damaged, defective, or incorrect item).

Sale items

Sale and promotional items are final sale and are not eligible for return unless damaged or defective.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law, which guarantees that products are of acceptable quality, fit for purpose, and as described.

Contact

For any return or refund questions, email hello@befoure.au.

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Last updated: May 2026.