Shipping policy
Last updated: 10 August 2026
Thank you for shopping with BEFOURE.
This Shipping Policy explains how your BEFOURE order is processed, shipped and delivered.
1. ORDER PROCESSING
Orders are generally processed within 1–2 business days after your order has been successfully placed and payment has been received.
Orders placed after 12:00 PM AEST, on weekends or on Australian public holidays will generally be processed on the next business day.
During periods of high demand, promotional events, product launches or circumstances outside our reasonable control, processing times may occasionally take longer.
2. AUSTRALIAN SHIPPING
BEFOURE ships throughout Australia.
Standard Shipping
Estimated delivery:
3–7 business days
The shipping cost is calculated at checkout based on your delivery address and the shipping option available.
Express Shipping
Estimated delivery:
1–3 business days
The express shipping cost is calculated at checkout.
Delivery timeframes are estimates provided by the relevant courier or postal service and are not guaranteed.
3. INTERNATIONAL SHIPPING
BEFOURE ships to selected international destinations.
International delivery times vary depending on the destination, shipping method, customs processing and local postal services.
As a general guide, international orders may take approximately:
7–21 business days
International shipping costs are calculated at checkout where delivery to your destination is available.
4. CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, GST, clearance fees or other charges imposed by the destination country.
Any such charges are the responsibility of the customer or recipient unless otherwise stated at checkout.
BEFOURE is not responsible for customs duties, import taxes or fees imposed by the destination country.
Customers are responsible for ensuring that BEFOURE products can legally be imported into their country.
5. TRACKING
Once your order has been dispatched, you will generally receive a shipping confirmation email containing your tracking information.
Tracking information may take some time to become active after the parcel has been collected or scanned by the shipping provider.
6. DELIVERY ADDRESS
Please ensure that your delivery address is correct and complete before placing your order.
BEFOURE is not responsible for delays or additional delivery costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your delivery address after placing your order, contact us immediately at:
hello@befoure.au
We will do our best to assist, however, we cannot guarantee that an address can be changed once an order has been processed or dispatched.
7. LOST OR DELAYED PACKAGES
If your order has not arrived within the expected delivery timeframe, please contact:
hello@befoure.au
We will investigate the delivery with the relevant shipping provider where appropriate.
Please provide your order number and tracking information where available.
8. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible.
Please email:
hello@befoure.au
with:
● Your order number
● A description of the damage
● Photographs of the packaging
● Photographs of the damaged product.
We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy.
Nothing in this policy limits your rights under the Australian Consumer Law.
9. SHIPPING DELAYS OUTSIDE OUR CONTROL
BEFOURE is not responsible for delivery delays caused by circumstances outside our reasonable control, including:
● Severe weather
● Natural disasters
● Floods or fires
● Courier or postal delays
● Transport disruptions
● Customs delays
● Public holidays
● Strikes
● Unexpected increases in shipping volumes
● Government restrictions
● Other circumstances outside our reasonable control.
We will make reasonable efforts to assist customers where an order is affected by such circumstances.
10. AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Where a product is damaged, defective, lost or otherwise fails to meet an applicable consumer guarantee, BEFOURE will provide an appropriate remedy in accordance with Australian law.
11. CONTACT US
For any questions regarding shipping, delivery or tracking, please contact:
BEFOURE
Email: hello@befoure.au
Website: www.befoure.au
We aim to respond to customer enquiries within 1–2 business days.
Last updated: 10 August 2026